1. Are Shine And Glow products suitable for all skin types?

Yes. We offer products formulated for different skin types, including dry, oily, combination, and sensitive skin. Each product page clearly states who it’s best suited for.

2. Are your products dermatologically tested?

Yes. All Shine And Glow products are dermatologically tested to ensure they are safe and gentle for regular use.

3. Are your ingredients natural?

Yes. Our formulas are made with 100% natural ingredients, carefully selected to support your skin, hair, and body safely and effectively.

4. When will I start seeing results?

Many customers begin to notice visible improvements within 14 days of consistent use. Results may vary depending on skin type, concern, and routine consistency.

5. Do you offer medical follow-up after purchase?

Yes. We provide ongoing guidance and support after purchase. If you have questions about your routine or how your skin is responding, our care team is always available to help.

6. Are Shine And Glow products safe for sensitive skin?

Our products are designed to be gentle and suitable for sensitive skin. However, we recommend performing a patch test before full use, especially if you have highly reactive skin.

7. Do you test on animals?

No. Shine And Glow does not test on animals.

8. Where do you ship?

We ship to multiple countries across the Arab world and Europe. Shipping availability, fees, and delivery timelines are shown at checkout.

9. How long does delivery take?

  • Local shipping: 2–5 business days

  • International shipping: 5–10 business days
    Delivery times may vary due to customs or courier delays.

10. Can I return or exchange a product?

For hygiene and safety reasons, opened or used cosmetic products cannot be returned.
Unused and unopened products may be returned within 14 days of delivery according to our Returns & Refunds policy.

11. How can I track my order?

If tracking is available, you will receive a tracking link by email once your order has been shipped.

12. How can I contact your support team?

You can reach us anytime through our Contact Us page. Our team is happy to assist you.